Mobile app requirements
Selecting a mobile app
The following table will help you decide which ScreenConnect device should be used for your mobile device. Note that some features are unavailable due to restrictions from the manufacturers. See our page on mobile device remote support for more information.
|ScreenConnect for iOS||ScreenConnect Legacy for iOS||ScreenConnect for Android||ScreenConnect Legacy for Android||ScreenConnect Legacy Legacy for Android||ScreenConnect for Samsung||ScreenConnect Samsung Legacy||ScreenConnect Universal Windows Platform App||ScreenConnect for Chrome OS|
|Required ScreenConnect server version||5.3 or higher||4.1 or higher||5.3 or higher||4.4 or higher||2.2 or higher||5.3 or higher||4.0 or higher||5.5 or higher||5.5 or higher|
|Supported mobile OS version||iOS 6.0 or higher||iOS 5.2 or higher||Android 2.1 or higher||Android 2.1 or higher||Android 2.1–4.4||Android 2.1 or higher||Android 2.1–4.4|| Windows Mobile OS 8.1 or higher
Windows 8.1 or higher
|Chrome OS 46 and higher|
|Control mobile device (Live Capture Mode)||n/a||n/a||n/a||n/a||n/a||Most Samsung devices with Android 2.3 or higher||Most Samsung devices with Android 2.3 or higher||n/a||n/a|
|View-only Live Capture Mode: view an Android user's screen without controlling it||n/a||n/a||yes (requires Android 5.0)||n/a||n/a||yes (requires Android 5.0)||n/a||n/a||n/a|
|Gallery capture mode (take screenshots on device and send to Host)||n/a||n/a||yes||yes||n/a||yes||yes||n/a||n/a|
|Camera: Stream front-facing camera to a host||yes||n/a||yes||yes||n/a||yes||yes||n/a||n/a|
|Web Browser: Share web browser with a host||yes||n/a||yes||yes||n/a||yes||yes||n/a||n/a|
|Photo Gallery: Host can view and browse through guest's photo gallery||yes||n/a||n/a||n/a||n/a||n/a||n/a||n/a||n/a|
|Diagnostics: View hardware specs, OS, memory, and more diagnostic information on the guest's iOS device.||yes||n/a||n/a||n/a||n/a||n/a||n/a||n/a||n/a|
Note: By installing and using a ScreenConnect mobile app on your device, you agree to our terms and conditions. Please see our ScreenConnect SaaS terms and conditions and On-Premise EULA for more information.
Note: If you have jailbroken your Android device or your organization uses a custom Android build, you can fully control your device by signing the ScreenConnect for Android app with your platform key. To start a discussion on this topic, please visit our forum.