Mobile app requirements

From ScreenConnect Online Help
Jump to: navigation, search


Contents

Selecting a mobile app

The following table will help you decide which ScreenConnect device should be used for your mobile device. Note that some features are unavailable due to restrictions from the manufacturers. See our page on mobile device remote support for more information.


Requirements for Using Mobile ScreenConnect Apps
ScreenConnect for iOS ScreenConnect Legacy for iOS ScreenConnect for Android ScreenConnect Legacy for Android ScreenConnect Legacy Legacy for Android ScreenConnect for Samsung ScreenConnect Samsung Legacy ScreenConnect Universal Windows Platform App ScreenConnect for Chrome OS
Required ScreenConnect server version 5.3 or higher 4.1 or higher 5.3 or higher 4.4 or higher 2.2 or higher 5.3 or higher 4.0 or higher 5.5 or higher 5.5 or higher
Supported mobile OS version iOS 6.0 or higher iOS 5.2 or higher Android 2.1 or higher Android 2.1 or higher Android 2.1–4.4 Android 2.1 or higher Android 2.1–4.4 Windows Mobile OS 8.1 or higher

Windows 8.1 or higher
Chrome OS 46 and higher
Control mobile device (Live Capture Mode) n/a n/a n/a n/a n/a Most Samsung devices with Android 2.3 or higher Most Samsung devices with Android 2.3 or higher n/a n/a
View-only Live Capture Mode: view an Android user's screen without controlling it n/a n/a yes (requires Android 5.0) n/a n/a yes (requires Android 5.0) n/a n/a n/a
Gallery capture mode (take screenshots on device and send to Host) n/a n/a yes yes n/a yes yes n/a n/a
Camera: Stream front-facing camera to a host yes n/a yes yes n/a yes yes n/a n/a
Web Browser: Share web browser with a host yes n/a yes yes n/a yes yes n/a n/a
Photo Gallery: Host can view and browse through guest's photo gallery yes n/a n/a n/a n/a n/a n/a n/a n/a
Diagnostics: View hardware specs, OS, memory, and more diagnostic information on the guest's iOS device. yes n/a n/a n/a n/a n/a n/a n/a n/a


Note.png Note: By installing and using a ScreenConnect mobile app on your device, you agree to our terms and conditions. Please see our ScreenConnect SaaS terms and conditions and On-Premise EULA for more information.

Note.png Note: If you have jailbroken your Android device or your organization uses a custom Android build, you can fully control your device by signing the ScreenConnect for Android app with your platform key. To start a discussion on this topic, please visit our forum.


References

Related articles

Additional resources