Edit1 Summary
ScreenConnect licenses include twelve months of software updates and support. After the initial twelve months ScreenConnect can continue to be used with the existing license and software build. Additionally an upgrade can be purchased to continue receiving software updates and support for another twelve months.
Edit2 More Information
Edit2.1 Purchasing Options
We understand that each organization has different purchasing processes and policies and have therefore kept our own process quite fluid to keep pace. To that effect we offer two primary purchasing options:
Google Checkout - Customers can navigate to the
Purchase Tabon our website, select the type of license and quantity, and the proceed to Google Checkout. The process is straightforward and similar to most online payment tools. Google Checkout does require a Google ID and it is recommended that an ID be created for the organization. The email address associated to the Google ID is where the license will be emailed, registered to in our system, and listed in the License tab of the software, visible only to Administrators.
An online receipt is available by navigating to the Purchase History or your account. An invoice/receipt on ScreenConnect company letterhead is available upon request by emailing
sales@screenconnect.com. Please make sure and include your name, phone, email address, and Google Order # with the request.
Purchase Order (PO) - We do accept purchase orders and have provided an
online invoice/quote process. Our standard policy is to extend trial licenses throughout the purchasing process and ship the permanent license once final payment has been received.
Our online invoice process is designed to be quick and easy, however if you need a quote, invoice, or receipt on company letterhead please
contact us.
Edit2.2 Upgrades
Each ScreenConnect license ships with twelve months of software updates and support. At the end of that twelve month period the existing license and software can continue to be used but future software updates will not run with that license.
Customers who want to continue receiving software updates and support can purchase this option via our
Upgrade Page. This page requires users to copy/paste in their full license key into a text field which will calculate the upgrade credit.
Upgrades of ScreenConnect are handled like new purchases, but with substantial trade in credit applied to your existing license. The amount of the credit is dependent upon the age of the existing license and a table outlining this schedule is available on the Upgrade Page.
Edit2.2.1 Upgrade Steps
- Navigate to the ScreenConnect upgrade page.
- Copy and paste license key into available field. Multiple licenses can be pasted into the field.
- Select "Calculate Upgrade Options" button.
- The resulting page will have two tables.
Table 1: Lists your license, Issue Date, Base Price, Percent Credit, and the Upgrade Credit toward an identical or larger license purchase.
 Table 1, showing an 80% upgrade credit. In this case, an upgrade will
cost $55. |
Table 2: Shows the available purchase options and associated quantities. By default the software will select the same quantity and type of license you currently own.
 Table 2, showing that a single license will be purchased. |
For Google Checkout Customers
Click Google Checkout button and the current list prices for the licenses minus your upgrade credit will be shown.
 Price for upgrade via Google Checkout is shown. |
For Purchase Order Customers
After you have validated your upgrade credit, a purchase order can be generated for the appropriate amount. If you would like a formal invoice/quote please request that from
sales@screenconnect.com. Make sure to include all or some of the following items: your name, phone number, company name, a copy of your license key(s), associated Google Order Number(s), or an email address we can use to look up the order(s).
Edit2.3 Licenses
Edit2.3.1 Purchased Through Google
Licenses are sent automatically from Google Checkout once the payment has been submitted. General turnaround is almost instantaneous but some may take longer. Generally this is related to banks declining the charge initially or some other security measure in place. Users should continue to monitor Google Checkout and their email for updates from Google or us regarding the payment.
If the payment was processed and you never received the license make sure that you check the email address associated with the Google ID used to purchases and your junk folder or SPAM filter. Or you can
contact us for assistance.
Edit2.3.2 Purchased Through PO Process
Licenses purchased through a PO process will be sent by a member of our sales team after the payment has arrived and been deposited.
Edit2.4 Purchasing Questions
We have outlined some of the most common questions and problems in our
FAQ. If you have additional questions after reviewing the FAQ please contact
sales@screenconnect.com.
Edit3 References