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Table of Contents [Hide/Show] 1 Summary 2 More Information    2.1 The Contents of Each Session File    2.2 Changing the Default Location of the Session Files 3 References

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1 Summary

Since version 1.3, ScreenConnect provides server-side logging of remote support sessions. This article will discuss the location of the log files and the session information captured.

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2 More Information

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2.1 The Contents of Each Session File

Each Session generates a file in the ScreenConnect\App_Data\Session directory. You can open these files using Notepad and see the following:

• SessionID
• Invitation Type
• Host Name
• Session Created Time
• Session Selected Time
• Guest and Host Connection time and IP Addresses
• Connected and Disconnected events
• End Session time

Note: Times are in GMT

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2.2 Changing the Default Location of the Session Files

To change the default location of the session files, open web.config, which can usually be found in C:\Program Files\ScreenConnect. Using a text editor, find the following line in web.config:

<add key="SessionDirectoryPath" value="App_Data/Session" />

Change "App_Data/Session" to the location of the directory of your choice.

NOTE: You will need to restart the ScreenConnect Session Manager service for changes to take effect.

For more information, visit HOWTO-0012: Editing the Web.Config.

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3 References

• HOWTO-0012: Editing the Web.Config