Online Help System

www.screenconnect.com

HOWTO-0011: Use an external website address in email invitations

Modified: 2012/01/06 12:13 by Kat Palacios - Categorized as: Knowledge Base

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1 Summary

This article explains how to ensure that the email contains a link to the externally available ScreenConnect site.

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2 More Information

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2.1 Solution #1

When sending email invitations to clients the address used in the body of the email is the address used in the Host machines web browser address bar. The host should use the external address in their browser when creating a session even when inside their network. The address used in the browser will be the address in the email invites.

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2.2 Solution #2

This solution requires editing the web.config. After the change is made, the host can access the host site internally and the email sent out will be the value set in the web.config.

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2.2.1 Version 1.6 and later

You will have to add an appSetting with the key of “WebServerAddressableUri” and with a value of the external URI.

For example with an IP address on port 8040:

<add key="WebServerAddressableUri" value="http://192.168.2.70:8040/"/>

Or with an IP address on default port 80:

<add key="WebServerAddressableUri" value="http://192.168.2.70/"/>

Or with a host name:

<add key="WebServerAddressableUri" value="http://myhelpsite.screenconnect.com/"/>

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2.2.2 Version 1.5 and earlier

You will have to add an appSetting with the key of “AddressableWebServerHost” and with a value of the external host name.

For example with an IP address:

<add key="AddressableWebServerHost" value="192.168.2.70"/>

Or with a host name:

<add key="AddressableWebServerHost" value="myhelpsite.screenconnect.com"/>

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3 References