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www.screenconnect.com

HOWTO-0006: Resetting the ScreenConnect Installation

Modified: 2009/12/07 14:21 by Sean White - Categorized as: Knowledge Base

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1 Summary

In some cases, it may be necessary to run the Setup Wizard after installing the product (for example, if you have forgotten passwords). This article describes how to edit the web.config to allow the Setup wizard to be run again.

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2 More Information

  1. Locate the directory that the ScreenConnect server components are installed in. By default, this is located at 'C:\Program Files\ScreenConnect'.
  2. Open the file named 'web.config' with a text editor.
  3. Search for 'IsSetup' within the file to find a line similar to:

    <add key="IsSetup" value="true" />

  4. Change this line to:

    <add key="IsSetup" value="false" />

  5. From the server, navigate to any of the ScreenConnect pages, and it will direct you to the setup pages. ScreenConnect must be setup locally.

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3 References