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Welcome to the Elsinore Technologies ScreenConnect Online Help System. We have developed this online help system to assist our user base in the implementation, deployment, and daily use of ScreenConnect.

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Help Topics

• Getting Started Guide
• Administration Page
• Host Page
• Guest Page
• Host Client Options

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Frequently Asked Questions

Most Common Questions:

• Is the Trial Version of ScreenConnect different from the Retail Version?
• What operating systems can I use for the server installation?
• How many concurrent licenses do I need?
• What firewall ports do I need open?
• Can you chat with ScreenConnect?
• Can the Host access ScreenConnect wherever there is an internet connection?

All Frequently Asked Questions

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Knowledge Base

Popular Articles:

• HOWTO-0001: Configuring firewall rules for external connections
• HOWTO-0003: Changing ScreenConnect ports
• HOWTO-0005: Customize ScreenConnect for your company
• HOWTO-0006: Resetting the ScreenConnect Installation
• HOWTO-0011: Use an external website address in email invitations

All Knowledge Base Articles

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Other Resources

• Contact Us Directly
• User Forum
• Blogs

The content of our help is being modified and updated on a regular basis, so please check back often.